On December 11, 2008, the assets of Hurd Windows and Doors were purchased by Longroad Asset Management . This emergence from bankruptcy represents a positive step forward for the employees of Hurd and its distributors such as SolarGlass. Going forward, I believe Hurd will be able to accelerate investments in product quality and innovation.
Unfortunately, this transaction has resulted in a change in warranty coverage for those who purchased Hurd products prior to January 1, 2007. Here is a letter from Hurd explaining the change:
Call or email your sales rep or me if you have questions or a problem with your Hurd products and we will help you weigh your options.
In the coming weeks, we will learn more about Hurd’s new ownership, direction, and decisions. We will post relevant details here in subsequent posts.
Hello;
In 2006 I replaced 39 Hurd windows (glass only) because of seal leaks. Because I did not know about the lawsuit or settlement, we had to pay for them. We were told we would receive a 20 yr warranty on those replacement windows. One failed after 9 months and was replaced under warranty. I now have a second window with a seal failure and was told by Hurd that there is nothing I can do. Not even any “good will” offer. We have now purchased essentially 2 homes worth of leaky Hurd windows, have no warranty and are screwed.
The Hurd dealer that sold you the windows originally might offer to sell replacement glass at a discount. Our approach is to purchase replacement glass from a local (non Hurd) provider and discount the glass so our profit covers just our cost of order processing.