Comments on: Hurd’s New Ownership and Warranty Changes http://www.solarglass.com/2008/12/16/hurds-new-ownership-and-warranty-changes/ Our business is windows and doors. Fri, 23 Dec 2011 22:56:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Gwenael Hagan http://www.solarglass.com/2008/12/16/hurds-new-ownership-and-warranty-changes/comment-page-1/#comment-3 Gwenael Hagan Fri, 19 Feb 2010 18:32:14 +0000 http://www.solarglass.com/?p=89#comment-3 The Hurd dealer that sold you the windows originally might offer to sell replacement glass at a discount. Our approach is to purchase replacement glass from a local (non Hurd) provider and discount the glass so our profit covers just our cost of order processing. The Hurd dealer that sold you the windows originally might offer to sell replacement glass at a discount. Our approach is to purchase replacement glass from a local (non Hurd) provider and discount the glass so our profit covers just our cost of order processing.

]]> By: Alan Vitous http://www.solarglass.com/2008/12/16/hurds-new-ownership-and-warranty-changes/comment-page-1/#comment-2 Alan Vitous Thu, 18 Feb 2010 22:22:37 +0000 http://www.solarglass.com/?p=89#comment-2 Hello; In 2006 I replaced 39 Hurd windows (glass only) because of seal leaks. Because I did not know about the lawsuit or settlement, we had to pay for them. We were told we would receive a 20 yr warranty on those replacement windows. One failed after 9 months and was replaced under warranty. I now have a second window with a seal failure and was told by Hurd that there is nothing I can do. Not even any "good will" offer. We have now purchased essentially 2 homes worth of leaky Hurd windows, have no warranty and are screwed. Hello;

In 2006 I replaced 39 Hurd windows (glass only) because of seal leaks. Because I did not know about the lawsuit or settlement, we had to pay for them. We were told we would receive a 20 yr warranty on those replacement windows. One failed after 9 months and was replaced under warranty. I now have a second window with a seal failure and was told by Hurd that there is nothing I can do. Not even any “good will” offer. We have now purchased essentially 2 homes worth of leaky Hurd windows, have no warranty and are screwed.

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