We recently completed a Customer Satisfaction Survey of 102 SolarGlass Replacement Window project we completed between March 2009 and May 2010. Of the 102 installs, we had 29 conversations. SolarGlass received positive comments from 23 customers. In addition, we received one service suggestion, had four installation problems, and one service issue. Positive comments included: • [...]

Check out this article featuring Susan Marvin talking about the recovery in her business and reiterating her approach to honoring the employees through the downturn. There are other window and door companies making quality products. I have not found one that matches Marvin’s leadership and their philosophies. It is the latter that reinforces and strengthens [...]

Denver Colorado Cherry Creek Showroom

The beta version of what could be a great homeowner resource is now available. The guide walks through the “whats, whys, hows, and who” of the replacement process. What will make the starting point a valuable resource is contributions from you! Share your stores, good and bad, ask questions, respond to comments from others. Challenge [...]

I am sharing a link to an Op Ed written by Susan Marvin entitled “Do layoffs really help the bottom line?” From my perspective, leadership too often makes decisions tuned to the speculators and institutional investors who are the bulk of today’s shareholders, as opposed to maximizing long term value by honoring all stakeholders. Perhaps [...]

Chapter One Chapter Two Chapter Three Chapter Four We were able to arrive at a mutual agreement around the shades and we now have new windows that are super. It is very remarkable how, even without shades, our home is far warmer and more comfortable than it has ever been. Again, one of those things [...]

To read previous chapters, click here The installation of our replacement windows began just as planned , the second week of January right after we returned from vacation. In total, it took approximately 3 weeks to complete and reflecting back on it, the installation went without a hitch. Since this was our first of this [...]

After much discussion, we finally signed the contract with SolarGlass the first week in October and the Marvin Integrity windows were ordered. Once the windows were received, they would be stained at the SolarGlass warehouse prior to install so that no finishing work, other than trim and wallboard touchup, was to be done at our [...]

Great blog post

Out of the above three companies, the highest rated windows were Marvin, both via Consumer Reports and via the on-line blogs. We’d also had a great endorsement from our roofing contractor for SolarGlass in Boulder, our local Marvin representative, so we were comfortable getting a quote from them. We’d read on-line that Marvin tends to [...]