Sales, Discounts and Specials
SolarGlass offers fair and honest pricing based on project size – not window discounts or sales gimmicks! About once per week I am asked about window discounts, sales or other special offers. What immediately pops to mind are the replacement window company’s endless stream of “buy one window, get one at 40% off”, “buy [...]
2013 Company Meeting
With Thor busy judging the competition at the Westminster Dog Show, I finally found time to reflect on our recently completed national sales meeting. We brought in a professional facilitator and instead of spending the day focused on how to drive sales higher, we spent time identifying what SolarGlass would look like in three [...]
SolarGlass Installation Services
Today I visited a home replacement job where SolarGlass employees were doing the replacement. Eric Sterns runs our Installation Services and he had his two-man crew with him. I describe Eric as a “no-drama problem solving magician”. In a couple of instances on this job, he took what really were mistakes and made it as if that is [...]
Really Giving a S#!%!
At SolarGlass, the average tenure of the team is in the teens. This leads to relationships that are more like a large family than a small business. One interesting by-product of this dynamic is that for the most part, these long-term relationships leave people free to completely be themselves, for the better, mostly! We have one sales [...]
Open Saturdays Only by Appointment Through February 28
We have reached the time of the year when we discontinue standing Saturday hours but remain very flexible and open to scheduled appointments. We do this given the realities of our customer and employee’s schedules as we enter the holiday period. We carry this schedule through to the end of February as it is a [...]
The Benefits of Tenure
This week, we celebrated the 10th anniversary of a member of the sales staff. For this occasion, we took a bit of time out of a sales meeting to mark the occasion, as we do anytime a team member crosses the 5th, 10th, 15th, or 20th year milestone. A gift card is presented and thanks [...]
Most Impressive Sales Effort
Yesterday we received a deposit check and order sign-off from a new customer. Here are the impressive parts: We won against two competitors Our purchasing manager and Cherry Creek Showroom manager took it upon her self to go beyond my request to price and send a quote – she actively pursued the contractor and followed-up [...]
Money Isn’t Free…
In the window replacement business, as in the greater home improvement market, financing offers abound.
Marvin’s No-Layoff Policy Discussed in NY Times and Wall Street Journal Blogs
Here at SolarGlass, we are proud to be a Marvin Window and Door distributor. We truly believe that they manufacture the very best product on the market and we more than respect the company values. Marvin has been in the news quite a bit recently for announcing their company-wide decision to not layoff any employees. [...]
Five Years at the Helm
October 5, 2006 we started this adventure. An amazing growth experience and humbling. The people of SolarGlass deserve all that I can give, every day. The board and investors deserve the same. My wife, Denise, deserves more. Spiritually, I am doing the work I am meant to do. I just need to do it [...]
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